This document provides a practical resource to support implementation of sustainable improvements in the quality of palliative care through:

  • describing approaches to quality policy, strategy and planning for palliative care programmes and services;
  • presenting learning on quality of care arising from palliative care programmes in low- and middle-income countries; • highlighting essential World Health Organization (WHO) resources available that further support the development of quality palliative care services; and
  • presenting considerations on measurement of quality palliative care services at all levels of the health system.


The audience for this document is a general one that includes policy-makers, palliative care service planners, managers, practitioners and health care providers at all levels, particularly in low- and middle-income countries, including those working in fragile, conflict-affected and vulnerable settings.